Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returning via Your Account:

Returning via Guest (Order Tracker):

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cancellation Policy

1. Order Cancellations

Before Shipment: You can cancel your order for a full refund at any time before it enters the shipping process. To request a cancellation, please email us immediately at sales@myhomenest.co.uk with your order number.
After Shipment: Once an order has been shipped, it cannot be cancelled. However, you can still return or exchange the items once they arrive by following our standard [Return & Exchange Policy].

Refunds

Once the return has been received, you’ll be automatically refunded on your original payment method within 1-2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at sales@myhomenest.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can send a replacement and arrange a return.

Exchanges

If you want to swap your item for a different size, colour, or a different product of equal value, please contact us at: sales@myhomenest.co.uk

Exchanges for different items: If the new item costs more, we will issue the invoice for the difference. If it costs less, we will refund the difference to your original payment method before despatching the item for shipping.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.